Voice Profiling and Biometrics: Rita Singh's Successful Talks in Chile
November 4th, 2024 Two successful events featuring talks by Rita Singh as the main highlight were held in Santiago during the third week...
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INICIO
IMPROVING OUR FUTURE BY LISTENING AND DIALOGUING WITH PEOPLE
We deliver innovative artificial intelligence solutions that integrate conversational interfaces to provide useful innovations for institutions, companies, and their end-users. Our health and safety offerings leverage AI to enhance human - systems dialogues - unlocking new possibilities for service, efficiency, and experience across industries.
NEWS
ABOUT US
Leveraging years of expertise in voice biometrics and population contactability, the Merlin Group incubated SCANVOX - a startup that enables healthcare institutions to communicate with patients around the clock through multi-channel natural language dialogues powered by biometric voice profiling. Founded in 2022, SCANVOX allows hospitals and related entities to seamlessly connect with those they serve when care matters most. Our conversational AI platform facilitates omnichannel interactions, providing 24/7 support across voice, text, and other messaging channels.
SCANVOX streamlines communications through automatic speech recognition, natural language processing, and biometric voice capabilities.
The COVID-19 pandemic shook the world and accelerated technological innovation as organizations sought solutions to address the crisis.
NOSOTROS
SERVICES & SOLUTIONS
SCANVOX provides companies with contactability and intelligent dialogue solutions to engage with patients and customers, optimizing efficiency while reducing contact center requirements.
Our services enable seamless omnichannel conversations, using natural language processing and voice biometrics to provide responsive self-service options.
Increasing diversity of communication channels, such as:
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Incoming & Outgoing calls
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SMS
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Whatsapp
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Social Media
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Websites
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Others
Attention 7x24
Generative dialogues, in Natural Language
Optional integration of Biometric Voice Profiling Modules
S-GIP
The Intelligent Patients Management System, called S-GIP by its acronym in Spanish, is the first line of solutions launched by Scanvox. Focused on Health marketplace, it consists of a suite of modules adaptable to the needs of any service provider, both public and private.
Application Examples:
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Personalized interactive communication to massive contact bases
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Patient scheduling
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Progress evaluation in chronic patient conditions, with intelligent management of timely alerts to human monitoring channels
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Accompaniment of treatments with reminders, monitoring of symptoms, patient progress
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Biometric and semantic voice profiling modules (detection of respiratory infection conditions, intoxication, stress, etc.)
Tecnología
TECHNOLOGY
The use of the varied capabilities of current Artificial Intelligences allows us effective communication between systems and people, being able to capture in the process:
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Cognitive components, which are usually studied, recorded and understood through the semantic analysis of language, that is, through the meaning of what people express. Understanding these components allows us to act and respond coherently to what someone wants to tell us.
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Biological variables of various types, such as: respiratory capacity, blood pressure levels, altered states such as poisoning or illness, infections, fatigue, depression or anxiety, and much more.
This unique convergence and integration opens up a field of solutions never seen before.
Alianzas
COMMERCIAL ALLIANCES
TECHNOLOGY ALLIANCES
CONTACTO
CONTACT
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